Ultimate Bucket Mouth Shipping & Returning Policy

Orders Processing Time
Orders placed before 3:00pm Central Time are processed for shipment the same business day. Most items ship within 48 hours of processing. Shipping & delivery days vary but are typically Mon-Fri excluding holidays.

Cancelling Order
If an order is cancelled prior to shipment, payment will be fully refunded. Note that we consider your product to be "shipped" when it has been picked up from our warehouse by the freight carrier. After products are considered "shipped", cancellations are treated as returns as described below.

Changing Order
If you need to make any changes to the order which has already been placed prior to shipment, please contact our customer service department as soon as possible. Once the order has been "shipped", no further changes will be accepted.

Visible Loss or Damage
Any external evidence of loss or damage that occurred during transit is considered visible loss or damage and must be noted on the bill of lading and signed by the carrier's agent (driver). Failure to adequately describe the visible loss or damage could result in the carrier delaying or refusing to honor the freight claim.

Returns and Claims

1. All returns requires expressed written approval from Ultimate Bucket Mouth. To provide any credit or replacement units we must first have a chance to receive and completely inspect your return.
2. Shipping charges on returns due to no fault of the customer shall be the responsibility of ltimate Bucket Mouth. All returned items must be returned in the condition in which they were received, in undamaged original manufacturer's packaging when applicable. After the product is received, inspected and verified to be in "as claimed" condition, a credit or refund will be provided on the product purchase.
3. If you refuse an item delivered by a commercial freight company for any reason other than externally visible damaged merchandise or a shipping error by us, the item shall be treated as a return and 10% restocking fee to be billed. Any additional freight carrier charges shall also be billed to you.